Terms of service
Last updated: April 2026
By accessing and placing an order on groback.co.za you confirm that you have read, understood and agreed to these Terms of Service. Please read them carefully before making a purchase.
1. About GroBack
GroBack is a South African e-commerce store selling the GroBack 30 Day Hairline Recovery Kit. We operate under South African consumer law and are committed to providing a fair and transparent shopping experience.
2. Products and Availability
All products listed on groback.co.za are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Product images are for illustrative purposes and may vary slightly from the actual item received.
3. Pricing
All prices are displayed in South African Rand (ZAR) and include VAT where applicable. GroBack reserves the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.
4. Orders and Payment
By placing an order you confirm that all information provided is accurate and complete. We accept payment via the methods displayed at checkout. Orders are only confirmed once payment has been successfully processed.
5. Shipping and Delivery
We offer free delivery on all orders across South Africa. Estimated delivery times are 2 to 6 business days depending on your location. GroBack is not responsible for delays caused by courier services or circumstances beyond our control. For full details see our Shipping Policy at groback.co.za/pages/shipping-policy.
6. Returns and Refunds
We offer a 30-day money-back guarantee on all orders. For full details on how to request a refund or report a damaged order see our Returns and Refund Policy at groback.co.za/pages/refund-policy.
7. Results DisclaimerThe GroBack Hairline Recovery Kit is a cosmetic hair care product. Results vary between individuals and are not guaranteed. Testimonials shared on our website reflect individual experiences and are not a guarantee of the same outcome for every customer. GroBack does not claim to diagnose, treat or cure any medical condition. If you have a medical concern regarding hair loss please consult a qualified healthcare professional.
8. Intellectual Property
All content on groback.co.za including text, images, logos and product descriptions is the property of GroBack and may not be copied, reproduced or distributed without written permission.
9. Limitation of Liability
GroBack will not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability to you will not exceed the amount paid for your order.
10. Privacy
We respect your privacy and handle your personal information in accordance with South African data protection laws. We do not sell or share your personal information with third parties for marketing purposes. Information collected at checkout is used solely to process and deliver your order.
11. Changes to These Terms
GroBack reserves the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to groback.co.za. Continued use of the site after changes constitutes acceptance of the updated terms.
12. Contact Us
For any questions regarding these Terms of Service contact us at hello@groback.co.za or via our Contact page at groback.co.za/pages/contact.